aq777 Terms and Conditions

1 Acceptance of Terms

By accessing the aq777 platform at aq777.games, creating an account, making a deposit, or placing a bet, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These terms form a legally binding agreement between you and aq777. If you do not agree with any part of these terms, you must not use the aq777 platform.

These Terms and Conditions apply to all services offered by aq777, including but not limited to the live casino section (Astar Live), slot games, instant win games, the aq777 mobile app, and all promotional offers. Using any part of the aq777 platform constitutes acceptance of these terms, regardless of whether you have read them in full.

2 Eligibility

To register and play at aq777, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age. aq777 does not permit players under the age of 18 to register or play under any circumstances.
• You must be playing for your own personal entertainment and not on behalf of any third party.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You must not be a current employee, contractor, or immediate family member of an aq777 employee or contractor.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

aq777 may request proof of age at any time. If you cannot provide satisfactory proof that you are 18 or older, your account will be suspended and any pending withdrawals will be held until the matter is resolved. If it is confirmed that you registered while under 18, your account will be permanently closed and any balance will be forfeited.

3 Account Registration

Each individual is permitted to hold one aq777 account only. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. If aq777 identifies duplicate accounts, all accounts associated with that individual will be closed and any balances may be forfeited.

When registering at aq777, you are required to provide accurate and complete information, including your full legal name, date of birth, email address, and phone number. You must keep this information up to date. If your contact details change, please update your account profile or contact support at [email protected].

You are responsible for maintaining the confidentiality of your aq777 account password. Do not share your login credentials with anyone. aq777 will never ask you for your password via email, live chat, or any other channel. If you believe your account has been accessed without your authorisation, contact support immediately so we can secure your account.

• All registration information must be truthful and accurate at the time of submission.
• You must not use another person's identity or payment details to register or fund an account.
• aq777 reserves the right to verify your identity at any point during your account's lifetime.
• Accounts registered with false information may be closed without notice and balances forfeited.

4 Deposits and Payments

aq777 accepts deposits via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT). There are no currency conversion fees applied by aq777 on standard deposits. Minimum and maximum deposit limits apply and are displayed at the time of transaction.

Deposits are credited to your aq777 account balance instantly in most cases. If a deposit does not appear in your account within 30 minutes, please contact support with your transaction reference number and we will investigate promptly.

• You may only deposit funds from payment methods registered in your own name.
• aq777 does not accept deposits from third parties or shared payment accounts.
• Deposits made in error cannot always be reversed. Contact support as quickly as possible if you deposit an incorrect amount.
• aq777 reserves the right to refuse or reverse a deposit if it is associated with fraudulent activity or a chargeback history.
• Deposited funds are held in a segregated account and are not used for aq777's operational expenses.

5 Withdrawals

You may request a withdrawal of your available balance at any time, subject to the conditions set out in this section. Withdrawals at aq777 are processed to the same payment method used for your most recent deposit, where possible. This is a standard anti-money laundering measure.

Before your first withdrawal, aq777 may require you to complete an identity verification process. You will be asked to provide a copy of a government-issued photo ID and, in some cases, proof of your payment method. This process is typically completed within 24 hours of document submission.

• Minimum withdrawal amount: 200 BDT. Maximum withdrawal limits are displayed in your account settings.
• Withdrawals are processed within 24 hours of approval in most cases. Processing times may vary during peak periods.
• Withdrawals can only be made to payment methods registered in your own name.
• Bonus funds cannot be withdrawn until the applicable wagering requirement has been met in full.
• aq777 reserves the right to request additional verification documents before processing any withdrawal.
• Withdrawals associated with suspected fraud or money laundering will be held pending investigation.

6 Bonuses and Promotions

aq777 offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to the specific terms attached to each offer, in addition to the general bonus terms set out here. In the event of a conflict between a specific promotion's terms and these general terms, the specific promotion's terms take precedence.

All bonuses at aq777 are subject to wagering requirements unless explicitly stated otherwise. The wagering requirement for a bonus is the number of times you must wager the bonus amount (or the bonus plus deposit amount, depending on the offer) before any winnings derived from that bonus can be withdrawn.

• Wagering requirements must be met within the time period specified for each bonus. Bonuses that expire before the wagering requirement is met will be removed from your account along with any associated winnings.
• aq777 reserves the right to withdraw any bonus offer at any time without prior notice.
• Only one bonus may be active at a time unless the specific promotion states otherwise.
• Bonuses are for personal use only and may not be transferred to another player.
• aq777 reserves the right to void bonuses and associated winnings if it determines that a player has attempted to abuse the bonus system.
• Free spins winnings are subject to the wagering requirements stated in the relevant promotion.

7 Game Rules and Fair Play

All games available at aq777 — including slots, live dealer games in the Astar Live section, instant win games, and table games — are governed by their individual game rules in addition to these Terms and Conditions. Game rules are accessible from within each game. It is your responsibility to understand the rules of any game before placing a bet.

aq777 uses independently audited Random Number Generator (RNG) systems for all non-live games. Live dealer games in the Astar Live section are conducted by trained dealers using certified equipment. The results of all games at aq777 are fair and cannot be manipulated by aq777 or by players.

• The use of automated betting software, bots, or scripts is strictly prohibited at aq777.
• Exploiting software bugs or errors to gain an unfair advantage is prohibited. Any winnings obtained through exploitation of a bug will be voided.
• Collusion between players — including sharing cards, coordinating bets, or any other form of cooperation intended to gain an unfair advantage — is prohibited.
• In the event of a game malfunction or technical error, aq777 reserves the right to void the affected bets and return stakes to players.
• aq777's decision on all game-related disputes is final.

8 Responsible Gaming

aq777 is committed to promoting responsible gaming. We believe that gambling should be an enjoyable form of entertainment, and we provide tools to help you stay in control of your play. These tools are available to all aq777 players at no cost and can be activated immediately from your account settings.

• Deposit Limits: Set a daily, weekly, or monthly cap on how much you can deposit into your aq777 account. Limits take effect immediately and can only be reduced without a waiting period.
• Loss Limits: Set a maximum amount you are willing to lose over a defined period. Once the limit is reached, you will be unable to place further bets until the period resets.
• Session Time Reminders: Receive a notification after you have been playing for a set amount of time, helping you stay aware of how long you have been on the platform.
• Self-Exclusion: Temporarily or permanently exclude yourself from aq777. Self-exclusion takes effect within minutes and cannot be reversed during the exclusion period you select.

If you are concerned about your gambling habits or those of someone you know, please visit our Responsible Gaming page for more information and support resources.

9 Account Suspension and Closure

aq777 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, if we have reasonable grounds to believe that any of the following has occurred:

• Breach of any provision of these Terms and Conditions.
• Provision of false, inaccurate, or misleading registration information.
• Suspected fraud, money laundering, or other criminal activity.
• Use of automated software, bots, or other prohibited tools.
• Abuse of bonuses or promotions.
• Chargebacks or disputed transactions initiated against aq777.
• Registration or play by a person under the age of 18.
• Behaviour that is abusive, threatening, or harassing toward aq777 staff or other players.

If your account is closed due to a breach of these terms, any balance remaining in your account may be forfeited. If your account is closed for reasons unrelated to a breach — for example, at your own request — your available balance will be returned to you via your registered payment method after any applicable verification checks are completed.

10 Privacy and Data

aq777 collects and processes personal data in accordance with our Privacy Policy. By registering at aq777, you consent to the collection and processing of your personal data as described in that policy. We use your data to operate your account, process transactions, verify your identity, and comply with our legal obligations.

• aq777 does not sell your personal data to third parties for marketing purposes.
• Your financial data is encrypted and handled in accordance with industry-standard security practices.
• aq777 may share your data with regulatory authorities, law enforcement agencies, or payment processors where required by law or necessary to prevent fraud.
• You have the right to request access to the personal data aq777 holds about you. Contact [email protected] to make a data access request.

11 Limitation of Liability

To the fullest extent permitted by applicable law, aq777 shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from your use of the aq777 platform, including but not limited to losses arising from:

• Technical failures, server downtime, or interruptions to the aq777 service.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers.
• Errors in game outcomes caused by software malfunctions, provided that aq777 takes reasonable steps to correct the error and return affected stakes.
• Unauthorised access to your account resulting from your failure to maintain the security of your login credentials.
• Losses resulting from your own gambling decisions.

Nothing in these terms limits aq777's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

12 Changes to These Terms

aq777 reserves the right to amend these Terms and Conditions at any time. When we make material changes, we will notify registered players via email or a prominent notice on the platform. The updated terms will take effect from the date stated in the notice.

If you continue to use the aq777 platform after the updated terms take effect, you are deemed to have accepted the revised Terms and Conditions. If you do not agree with the updated terms, you must stop using the platform and contact support to close your account and withdraw your available balance.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint regarding your aq777 account, please contact our support team. We aim to respond to all enquiries within 24 hours.

• Email: [email protected]
• Live Chat: Available 24/7 from within your aq777 account dashboard.
• FAQ: Visit our FAQ page for answers to common questions about accounts, payments, and games.

For complaints that cannot be resolved through our standard support process, aq777 operates a formal complaints procedure. Contact [email protected] with the subject line "Formal Complaint" and a member of our senior team will review your case within 5 business days.